Who runs Printed Weddings
Printed Weddings is run by Craig Fearn, a UK sole trader (not a limited company and not a marketplace). Craig also writes the guides and short answers on this site.
How to reach us
Email is quickest: hello@printedweddings.co.uk. If it's about an order, add your order reference. It starts PW- and you'll find it in your confirmation email.
By post, write to Printed Weddings, 124 City Road, London, EC1V 2NX. That's our correspondence address, and there's no shop or showroom, so please email before you send anything back. There's no phone line.
Who makes your order
Everything is made to order by an independent print partner, who prints it and posts it to you. Your order goes to them once payment clears. We don't hold any stock.
What to put in your email
Your order reference, and the name the order was placed in. That's usually all we need to find it.
If something has arrived damaged, misprinted or not what you ordered, add a photo of the problem. We reprint or refund it at our cost, and you can choose which. Within 30 days of delivery you can reject it for a full refund, and after that your rights under the Consumer Rights Act 2015 still apply.
If a download link has stopped working, say so. Each link is valid for 30 days from when it's emailed.
If you'd like a copy of the personal data we hold about you, or want it corrected or deleted, ask by email. We reply within one month.
Before you order
Everything is printed exactly as you type it or exactly from the photo you approve, so please read the names and the date twice before you pay. A spelling printed as it was supplied isn't a fault, and we can't take a personalised piece back for a change of mind. If you're unsure about a size or a photo, email us first and we'll help.
Help with an order
- Track an order with your order reference.
- Delivery and returns: arrival dates, downloads, and what to do if something arrives damaged or wrong.
- Questions, answered: prices, payment, gifts and photos.
- Terms of sale and privacy.